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  • HOSTING SERVICES
    • Shared Webhosting
    • VPS Hosting
    • SSL Certificates
    • Domain Name
    • High-Availability Hosting
  • DESIGN SERVICES
    • WordPress Web Design
    • Custom Workflow Forms
    • Print Solutions
    • SEO Services
    • Marketing Services
    • Design Strategy
  • CLOUD SERVICES
    • Managed Virtual Servers
    • NextCloud File Services
    • Data & Backup Solutions
    • Security Solutions
    • VPN Services
    • Phone Systems (PBX)
  • EMAIL SERVICES
    • Basic Email
    • Microsoft 365
    • Spam Filtering
    • Email Archiving
    • Secure Email Security
  • SPECIALTY SOLUTIONS
    • Premium Support
    • Phone Systems (PBX)
    • Microsoft 365
    • RockRMS Hosting
    • Quickbooks Hosting
    • Microsoft Great Plains (GP)

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  • WHAT’S NEW
  • SOLUTIONS
  • ABOUT US
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  • SLA
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  • SUPPORT

Service Level Agreement

3essentials Service Level Agreement / SLA is available for select hosting services. Please contact our sales department to verify if your hosting plan includes a SLA. Shared hosting is not covered by any SLA. Acceptance and execution of this SLA is bound by the 3essentials Terms Of Service.

100% Server Hardware Uptime

We guarantee the functioning of all server hardware components and will replace any failed component at no cost. "Hardware" means the processor(s), RAM, hard disk(s), motherboard, power supply, network card and other related hardware included with the server. Hardware replacement will begin once we identify the cause of the problem. Hardware replacement is guaranteed to be complete within two hours of determining the cause of the outage.

Our Guarantee: We will credit your account 5% of the monthly fee per additional hour of downtime, up to 50% of your monthly fee for the affected server(s).

100% Network Uptime

We guarantee that our datacenter network will be available 100% of the time in a given month, not including scheduled maintenance. The datacenter network means the portion of the 3Essentials network connecting from your edge device to the datacenter border router and includes managed switches, routers, and network cabling. Network services beyond our direct control, such as internet connections from our providers is not covered in this SLA. Network issues on the public internet are not covered in this SLA

 

Our Guarantee: We will credit your account 5% of the monthly fee for each 30 minutes of network downtime, up to 50% of your monthly fee for the affected server.

100% Datacenter Infrastructure Uptime

We guarantee that our datacenter power will be functioning 100% of the time in a given month, excluding scheduled maintenance. Power includes UPSs, PDUs and generators, but does not include the power supplies on your servers. Infrastructure downtime exists when a particular server is shut down due to power problems.

Our Guarantee: 3essentials will credit your account 5% of the monthly fee for each 30 minutes of infrastructure downtime, up to 50% of your monthly fee for the affected server(s).

Credit Requests
To receive a credit the following conditions must be met:

  • 3essentials customers must contact our billing department via email.
  • The account in question must be in good standing to receive credit.

1-800-706-2908

Copyright © 2022 3Essentials Hosting
All Rights Reserved.

ABOUT US

What's New

Solutions

About Us

Our Facilities

SLA

Why Us?

Support

HOSTING SERVICES

Shared Hosting

VPS Hosting

SSL Certificates

Domain Name

High-Availability Hosting

DESIGN SERVICES

WordPress Webdesign

Custom Workflow Forms

Print Solutions

SEO Solutions

Marketing Solutions

Design Strategy

CLOUD SERVICES

Managed Virtual Servers

NextCloud File Services

Data & Backup Solutions

Security Solutions

VPN Services

Phone Systems (PBX)

EMAIL SERVICES

Microsoft 365

Spam Filters

Email Archiving

Email Security

SPECIALTY SOLUTIONS

Premium Support

Phone Systems (PBX)

Microsoft 365

RockRMS Hosting

Quickbooks Hosting

Microsoft Great Plains (GP)

SIGN UP NOW!

PORTAL