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Technical Support is available 24/7 via Email based Ticket Support.

Department Hours

Sales: M-F, 9am-5pm EST, USA
Billing: M-F, 9am-5pm EST, USA
Support: 24/7 via Chat and Email Ticket Support

Getting Started

Tutorials on Getting Started

Video Tutorials

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Telephone Hours

Sales, Billing and Customer Service
Monday - Friday 9am-5pm EST, USA
PH: 1-800-706-2908

Support Comparison

 

24/7 Support
Fully Managed Network
Fully Managed Hardware
Fully Managed Cloud Platform
3essentials Owned Data Centers
Platform Monitoring
100% Uptime SLA on Network, Hardware
100% Uptime SLA on Data Center
OS Installation
Free OS Reboots
Plesk & cPanel/WHM Installation
OS Patching
Plesk & cPanel/WHM Patching
Plesk & cPanel/WHM Included Support
Full Support of Plesk & cPanel/WHM Components
VPS / Server Performance Monitoring
Free External Migrations *
Best Effort 3rd Party Application Support*
Admin / RDP Access
User RDP / SSH Access
Plesk Admin Access
Plesk Reseller Access
cPanel/WHM Root Access
cPanel/WHM Reseller Access

Customer/Self Managed

24/7 Support
Fully Managed Network
Fully Managed Hardware
Fully Managed Cloud Platform
3essentials Owned Data Centers
Platform Monitoring
100% Uptime SLA on Network, Hardware
100% Uptime SLA on Data Center
OS Installation
Free OS Reboots
Plesk & cPanel/WHM Installation
 
 
 
 
 
 
 
Admin / RDP Access
User RDP / SSH Access
Plesk Admin Access
Plesk Reseller Access
cPanel/WHM Root Access
cPanel/WHM Reseller Access

Fully Managed

24/7 Support
Fully Managed Network
Fully Managed Hardware
Fully Managed Cloud Platform
3essentials Owned Data Centers
Platform Monitoring
100% Uptime SLA on Network, Hardware
100% Uptime SLA on Data Center
OS Installation
Free OS Reboots
Plesk & cPanel/WHM Installation
OS Patching
Plesk & cPanel/WHM Patching
Plesk & cPanel/WHM Included Support
Full Support of Plesk & cPanel/WHM Components
VPS / Server Performance Monitoring
Free External Migrations *
Best Effort 3rd Party Application Support*
 
User RDP / SSH Access
 
Plesk Reseller Access
 
cPanel/WHM Reseller Access

  • *Read more about external migrations for Managed Plans here: http://www.3essentials.com/managed-server-website-moves/
  • *Best Effort 3rd Party Application Support may fall under paid support depending on the nature of the item.  We only bill with the customers approval if we can resolve the issue.